Terms of Use
The Inclusive Stories Neurodivergent Education & Community Hub CIC
Company No. 16844393 | hello@tisnech.co.uk | Greenwich, London
Last updated: 22 May 2026
1. About these terms
These Terms of Use govern your use of the TISNECH website (www.tisnech.co.uk), our session booking forms, and any other services we provide. By accessing our website or booking a session, you agree to these terms.
If you do not agree to these terms, please do not use our website or services.
TISNECH reserves the right to update these terms at any time. Continued use of our website or services following any update constitutes acceptance of the revised terms.
2. Who we are
TISNECH — The Inclusive Stories Neurodivergent Education & Community Hub CIC — is a Community Interest Company registered in England and Wales, Company No. 16844393. Our registered address is in Greenwich, London.
3. Use of our website
You may use our website for lawful purposes only. You must not:
- Use our website in any way that breaches any applicable law or regulation
- Use our website to transmit unsolicited marketing communications
- Attempt to gain unauthorised access to any part of our website or its underlying systems
- Transmit any data or material that is harmful, offensive, defamatory, or infringes the rights of any third party
- Reproduce, copy, or distribute any content from our website without our prior written consent
We reserve the right to suspend or restrict access to our website at any time without notice.
4. Session bookings — terms and conditions
4.1 Parental responsibility
The parent or carer who completes a session booking form confirms they hold parental responsibility for the child named in the form. The parent or carer agrees to remain on TISNECH premises for the full duration of every session. The parent or carer remains legally responsible for their child's welfare, safety, and behaviour throughout the session at all times.
4.2 Role of TISNECH staff
TISNECH staff and volunteers will provide warm, attentive, and supportive engagement with children during sessions. They are not acting in loco parentis. They are not medically trained professionals. They cannot administer medication of any kind.
4.3 Medical needs and medication
Parents and carers are responsible for administering any medication their child requires during a session. TISNECH staff will alert the parent or carer immediately if a child appears unwell or in medical need. In the event of a medical emergency, TISNECH staff will call 999 and alert the parent or carer without delay.
4.4 Accuracy of information
Parents and carers agree that all information provided in the session booking form is accurate and complete to the best of their knowledge. TISNECH accepts no liability for harm arising from information that has been withheld, omitted, or inaccurately provided by a parent or carer.
4.5 Cancellation and changes
We ask for a minimum of 48 hours' notice for session cancellations wherever possible. This allows us to offer the space to another family. Cancellation terms specific to any paid sessions will be communicated at the point of booking.
4.6 Behaviour
TISNECH is a safe, inclusive, and sensory-friendly space. We ask all parents, carers, children, and young people attending to treat staff, volunteers, and other families with respect. TISNECH reserves the right to ask any individual to leave the premises if their behaviour poses a risk to the safety or wellbeing of others.
4.7 Photography by visitors
Parents and carers must not photograph or film other people's children during sessions. Photography of your own child is permitted in areas where no other children are identifiable in the image. Photographs or videos must not be shared publicly in any way that identifies another child at TISNECH without that child's parent or carer's explicit consent.
5. Intellectual property
All content on the TISNECH website — including text, graphics, logos, images, and documents — is the intellectual property of TISNECH CIC or its content creators and is protected by copyright. You may not reproduce, distribute, or use any content without our prior written consent.
The TISNECH name, logo, and brand identity are the property of The Inclusive Stories Neurodivergent Education & Community Hub CIC. They must not be used without our express written permission.
6. Social media
Our social media accounts (@tisnech on TikTok, Instagram, and Facebook) are managed by TISNECH. Content posted on our social media is subject to the terms of the relevant platform as well as our own community standards.
We ask that anyone engaging with our social media does so respectfully. We reserve the right to remove comments, block accounts, or report content that is abusive, discriminatory, or harmful.
7. Limitation of liability
To the fullest extent permitted by law:
- TISNECH makes no warranties that our website will be uninterrupted, error-free, or free from viruses or harmful components
- TISNECH accepts no liability for any loss or damage arising from your use of our website or its content
- TISNECH accepts no liability for harm arising from a parent or carer's failure to disclose relevant medical, safeguarding, or other information in the session booking form
- Nothing in these terms limits TISNECH's liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be excluded by law
8. Safeguarding
TISNECH takes its safeguarding responsibilities extremely seriously. We operate in line with current UK statutory safeguarding guidance. All staff and volunteers with direct contact with children hold a valid enhanced DBS check. Our Designated Safeguarding Lead can be contacted via hello@tisnech.co.uk.
If we have reasonable cause to believe a child is at risk of harm, we are legally obligated to act in that child's best interests. This may include sharing information with statutory agencies without prior parental consent.
9. Governing law
These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact us
If you have any questions about these Terms of Use or our Privacy Policy, please contact us:
- Email: hello@tisnech.co.uk
- Post: TISNECH, Greenwich, London
- Company No.: 16844393
Questions about these terms?
hello@tisnech.co.uk